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FAQ

WHO AM I BUYING FROM?

Weldfabulous is an online superstore for all welding and industrial supply needs. We handle a wide selection of high quality, name-brand items with a local service character.  Learn more about Weldfabulous by clicking here.

 

CAN I PLACE AN ORDER BY TELEPHONE?

Yes, you may place your order by telephone with one of our customer service representatives. 

 

WHAT IF I NEVER RECEIVED AN EMAIL CONFIRMATION?

Click here to access your account. Once logged in, you can print a copy of our confirmation/receipt. Please also check your spam or junk file for any email communication from Weldfabulous. If you have completed the above and still have not received a confirmation your payment method may not have processed correctly.

 

DO YOU ACCEPT INTERNATIONAL ORDERS?

Yes, international orders must be placed online due to our payment restrictions via telephone.

 

DO YOU SELL GIFT CERTIFICATES?

Yes, gift certificates are available in any denomination between $1.00 - $1,000.00 and may be purchased and redeemed online only. Gift certificate codes are delivered only by email and will be sent to your recipient immediately upon completion of your order.  Order now by clicking here.

 

DO I NEED TO SIGN FOR MY DELIVERY?

Weldfabulous requires a signature on full cylinders as well as orders with a total value exceeding $500.

 

WILL I BE CHARGED SALES TAX?

Sales tax for U.S. customers is charged to Minnesota, Wisconsin, and Iowa shipping addresses only.

 

WHAT PAYMENT METHODS DOES WELDFABULOUS ACCEPT?

Online payment may be made by Visa, MasterCard, Discover, American Express, or PayPal. Weldfabulous only accepts U.S. billed credit cards on orders placed over the phone. International credit cards can be used through PayPal to make your online purchases.  

Orders may be paid in advance by submitting a wire transfer for the full amount of your order.

 

WHY SHOULD I NOT USE A DEBIT CARD?

When using a debit or credit card, there will be a hold put on your account by your financial institution (not Weldfabulous) for the amount charged for 1-5 business days. The hold will be put on your account regardless of whether the transaction is completed or declined by your financial institution. Weldfabulous is not responsible for overdraft fees or any debit card related charges.

 

CAN I FINANCE MY PURCHASE THROUGH WELDFABULOUS?

No, Weldfabulous does not offer any financing or deferred payment plans. All orders must be paid in full prior to processing. However, you can apply for PayPal Credit.

 

WHAT IF MY ORDER IS DAMAGED?

All packages containing external damage must be refused and Weldfabulous must be contacted immediately. Internal damage must be reported to Weldfabulous within 10 days of receipt. Damage claims will be declined if the item has been used, is not in the original packaging, or was received more than 10 days earlier.

 

WHAT IF MY MACHINE IS DEFECTIVE?

You may contact Weldfabulous about a defect within the manufacturer's warranty period. You will have two choices:

(1)    Take the defective machine to an authorized service facility for warranty repair.
(2)    Return the machine to Weldfabulous to process the warranty/repair. The customer is responsible for any freight charges back to Weldfabulous.

Machine defects detected after 10 days of original receipt must be repaired under the manufacturer’s factory warranty policy at an authorized service facility. The customer is responsible for transporting the machine to and from the service facility.

 

WHAT IF MY WELDING MACHINE NEEDS REPAIR?

Both the Miller/Hobart True Blue warranty and the Thermal Dynamics warranty will be honored at authorized Miller or Thermal Dynamics repair facilities around the U.S. We will happily provide you with the repair facility nearest you.

 

ARE THERE SHIPPING CHARGES?

Yes, click here to consult our Shipping Policy tab.

Weldfabulous utilizes USPS, and UPS at our discretion to the lower 48 states depending on weight and value of the entire order. Customers providing only a post office box for shipping will be asked to provide a valid physical shipping address. All orders generally ship within 24 hours, excluding weekends.

Expedited Shipments: Next-Day Air, Second-Day Air, and Three Day Select is only available on orders under 150 lb. Expedited rates are calculated in real time on our website with the items in your cart and your shipping postal code. Items that weigh more than 150 lb. as well as gas cylinders cannot be shipped using expedited services. The cut off time for an expedited shipment is 1 p.m. CST. All orders received after 1 p.m. CST will ship the following business day.

Alaska or Hawaii Shipments:

Ground under 150 lb. - Shipping charges will be calculated in your shopping cart after all items are added in real time.

International Shipments (Including Canada): International shipments are calculated in real time on our website with the items in your cart and your shipping postal code. Duties and taxes are the responsibility of the customer and not Weldfabulous.

International Freight Orders: Weldfabulous does not ship international freight orders.  It is the customer’s responsibility to arrange for a freight forwarder in the lower 48 states to ship to prior to placing your order.

 

HOW LONG WILL IT TAKE TO RECEIVE MY CONTINENTAL U.S. ORDER?

Most orders will be delivered to your location within 3-7 business days via standard ground shipment dependent upon stocking and availability.  Orders placed online will receive shipping and tracking information via email.

 

HOW LONG WILL IT TAKE TO RECEIVE MY INTERNATIONAL ORDER?

International shipments vary depending on customs within your country and can take up to 30 days dependent upon stocking and availability.

 

CAN I SHIP MY ORDER TO AN ADDRESS OTHER THAN MY BILLING ADDRESS?

Weldfabulous will ship to an address other than your credit card's billing address. However, all orders that are shipping to an address other than the credit card billing address are subject to further proof of identity requirements. Bank money transfers may be the only form of payment accepted on some orders.

PAYPAL Customers - Weldfabulous will ship to PayPal verified addresses only.

 

WHAT IS YOUR RETURN POLICY?

Click here to consult our Returns Policy tab.

Product returns must be made within 30 days of delivery of the item(s) and must be in original packaging, unused, undamaged, and in saleable condition. Product returns may be denied or made subject to restocking fees and other charges as applicable. Please include a copy of your invoice as well as instructions for your return with your shipment.  Return shipping fees are the responsibility of the customer on all returns. Refunds for items returned will be for the purchase price of the item only; shipping charges will not be refunded.  Please contact sales@weldfabulous.com with specific return questions.

 

WHERE DO I SEND PRODUCT RETURNS?

Weldfabulous

5150 West 6th Street

Winona, MN 55987

 

WHAT ITEMS CANNOT BE RETURNED?

No returns are accepted for gas cylinders, electronic repair parts, or machines.

 

Privacy Statement: Customer order information is considered to be confidential. Weldfabulous.com does not sell customer information for marketing purposes.

All prices are shown in U.S. dollars and are subject to change without notice.

 

 

PRIVACY POLICY

 

What information do we collect?

We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature. When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously. We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes. Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.

 

 How do we use your information?

We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways: To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested. To allow us to better service you in responding to your customer service requests. To quickly process your transactions. To administer a contest, promotion, survey or other site feature. If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.

 

How do we protect visitor information?

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

 

Do we use "cookies"?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.

 

Do we disclose the information we collect to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include our business. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

 

How can you opt-out, remove or modify information you have provided to us?

To modify your e-mail subscriptions, please let us know by modifying your preferences in the "My Account" section. Please note that due to email production schedules you may receive any emails already in production. To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping. Third party links In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work). Changes to our policy If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on September 27, 2014.

 

Questions and feedback

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue. Online Policy Only This online privacy policy applies only to information collected through our website and not to information collected offline.

 

Your consent

By using our site, you consent to our privacy policy